Specialist and Professional Service

‘What-What-How Coaching’ sessions are professionally guided and solution-focused conversations, delivered by a psychologist, that bring together the science of wellbeing, resilience and trauma-informed practice with the wisdom and knowledge of individual and/or team being supported.

This integration is brought together through a What-What-How growth action planning framework, as mapped to the IMPACT Program.

Sessions are designed for individuals or teams who are:

  • Stuck.
  • Do not know what to do.
  • Seeking validation and/or deeper exploration of the direction they are taking.

Coaching Sessions are Personalised To

1. Foster Carers

Supporting children and young people with complex needs (including trauma)

2. Teachers and Educators

Supporting students with complex needs and/or challenging behaviours

3. Care or Support Teams

Supporting clients with complex needs and/or challenging behaviours

4. Youth in Need

Who are experiencing distress, uncertainty and/or behavioural or emotional instability

5. Families in Need

Who are under stress and experiencing individual or collective instability

6. Adults in Need

Who are experiencing distress, uncertainty and/or behavioural or emotional instability

1. Foster Carers

Potential outcomes of the coaching session for foster carers include:

  • A deeper understanding of a child’s developmental, trauma and growth needs, and an intentional and personalised caregiving plan to respond (rather than react) to these needs.
  • Growth-focused strategies and plan to respond to a child or young person’s challenging behaviours, as mapped to their individual context and needs.
  • A plan for caregivers to remain grounded and ‘respond rather than react’ in the moment of caregiving stress.
  • The development of a shared understanding and intent between caregivers and care team members (including support worker).

2. Teachers and Educators

Potential outcomes of the coaching session for teachers and educators include:

  • A deeper understanding of a student/s developmental and growth needs (including trauma), and an intentional and personalsied plan to respond (rather than react) to these needs, including through moment-to-moment teaching and school-based strategies.
  • Growth-focused strategies and plan to respond to individual and/or collective student challenging behaviours, as mapped to their individual context and needs.
  • The development of a shared understanding and intent between teachers, family members and support team members for a student’s growth.

3. Care or Support Teams

Potential outcomes of the coaching session for care or support teams (including case management and residential care teams) include:

  • A collective or shared understanding of a client’s developmental, trauma and growth needs, and an intentional and personalised team plan to respond (rather than react) to these needs.
  • A collective plan to respond to individual or collective client’s challenging behaviours, as mapped to their local context and client needs.
  • The formulation of a collective intent that can be individually operationalised within case management, care team planning and moment-to-moment support roles.
  • The development of a shared understanding and intent between all support and care team members.

4. Young People In Need

Potential outcomes of the coaching session for young people in need include:

  • A deeper level of self-awareness of the factors impacting on their presentation, behaviour, wellbeing and decision making processes (including their life context, needs and values).
  • The development of a clear and realistic set of goals or areas of growth, as mapped to their needs, values and ‘what is important to them’, that will support them to move forward.
  • A set of practical and achievable ‘how’ actions, as mapped to ‘what is important to them’ (or goals and needs).
  • Where consent is provided, a shared understanding and plan to move forward between the young person and their support team (e.g., teachers or family etc).

5. Families In Need

Potential outcomes of the coaching session for families in need include:

  • A deeper level of awareness of the factors impacting on individual or collective family member’s presentation, wellbeing, behaviour and decision making processes (including their life context, needs and values).
  • The development of a clear and realistic set of goals or areas of growth (for individual or collective family members), that is mapped to their needs, values and ‘what is important to them’.
  • A set of practical and achievable ‘how’ actions, as mapped to ‘what is important to them’ (or goals and needs).
  • Where consent is provided, a shared understanding and plan to move forward between the family and their support team (e.g., case worker etc).

6. Adults in Need

Potential outcomes of the coaching session for adults in need include:

  • A deeper level of awareness of the factors impacting on their presentation, wellbeing, behaviour and decision making processes (including their life context, needs and values).
  • The development of a clear and realistic set of goals or areas of growth, as mapped to their needs, values and ‘what is important to them’, that will support them to move forward.
  • A set of practical and achievable ‘how’ actions, as mapped to ‘what is important to them’ (or goals and needs).
  • Where consent is provided, a shared understanding and plan to move forward between the adult and their support team (e.g., family, case worker etc).

Our IMPACT Clinical Coaches

What-What-How Coaching sessions are delivered by a Registered Psychologist; accredited and coached by LBI Foundation to the IMPACT Clinical Coach level.

The psychologist is trained to integrate their clinical skills/experience within a What-What-How Coaching or growth action planning framework.

Foundation offers the following IMPACT Clinical Coaches who possess content expertise and significant experience in the following domains:

Ashleigh Ditcham

Child Protection, Foster Care and Residential Care

Ashleigh is a Clinical Psychologist with significant experience supporting children, young people and caregivers across child protection settings (including foster, relative and residential care).

Kylie Agnew

Schools, Alternative Education and Youth Programs

Kylie is a Registered Psychologist and Teacher with significant experience supporting young people and educators across school, alternative education and youth program settings.

Ivan Raymond, PhD

Clinical and Therapeutic Settings

Ivan is a Registered Clinical Psychologist who has 20+ years of practical and clinical experience within a wide range of child protection, residential, therapeutic and clinical settings.

What-What-How Growth Action Planning Tool

IMPACT is underpinned by a centralised embedding tool or the mnemonic of What-What-How®, as represented by three questions:

  • What’s Happening?
  • What’s Important (Intent)?
  • How can we act?

This tool and framework guides both the content and delivery of the What-What-How Coaching sessions.

How Are What-What-How Coaching Sessions Different?

  • What-What-How Coaching sessions empower all participants to be active in the reflection and planning process, such that the final What-What-How or growth plan plan is co-designed, understood and owned by everyone.
  • The sessions are designed for individuals, families and/or teams who are (1) ‘stuck’, (2) ‘do not know what to do’ or (3) ‘seeking validation or deeper exploration related to the direction they are taking’. They are not a replacement for longer-term therapy or clinical provision, nor does the final plan represent a ‘formal psychological opinion’.
  • Coaching conversations are designed to occur within a stand-alone session, but where agreed, they may include a small number (2-3) of follow-up sessions.
  • What-What-How Coaching sessions are designed to empower participants to build their capacity to develop their own growth action plans for themselves and/or the people they support.

What Can You Expect in a What-What-How Coaching Session?

In a What-What-How coaching session, you can expect:

  • To be an active participant in the reflection and planning process, where your knowledge and wisdom is validated.
  • A conversation which is structured, fast-paced and solution-focused in nature – it should be experienced as energising and validating.
  • To be asked upfront, “what would you like to get from the conversation”, and for a topic or focus area to be mutually agreed.
  • A set of questions that explores ‘what is happening’ in terms of the focus area – including observations, how observations fit within a context, and deeper under the surface factors (including needs).
  • An articulation of ‘what is important‘ to bring focus to moving forward – including the key areas of growth or goals that must continually be brought to focus in future intent.
  • A range of practical ‘how can we act’ scripts and strategies mapped to ‘what is important’ and drawn from the science of wellbeing, trauma-informed practice and the skills/experience of the psychologist (or IMPACT Clinical Coach) and the wisdom and knowledge you already hold.
  • The IMPACT Clinical Coach to document the What-What-How conversation and provide you a copy at the end of the session.
  • Explanations about why questions are being asked, and how the different elements of the What-What-How relate to one other.

Delivery

Coaching sessions are delivered by Zoom platform or face-to-face consultation through prior arrangement through a school or agency location. It is possible for multiple people to be linked into the one coaching session from different geographic locations.

Accessing a Coaching Session

For agencies and schools supported by LBI Foundation, What-What-How Coaching sessions are organised through the sponsoring or member agency.

LBI Foundation also offers What-What-How Coaching sessions to individuals and agencies outside of member agencies or schools. For further information, please email: info@lbi.org.au

Further Information

If you require further information on LBI Foundation’s What-What-How Coaching service, please contact Dr Ivan Raymond: ivan.raymond@lbi.org.au