IMPACT Respond Rather Than React is the introductory accreditation stage of the IMPACT Program.

This adaptable two-day workshop is designed for anyone who would like to

Apply intentional communication and strategies to activate growth and learning outcomes in the lives of the children, young people or adults they support

Key Workshop Outcome

This experiential and engaging workshop provides trainees core knowledge and skills to apply intentional communication and strategies to:

  • Respond to the “needs” of clients (children, young people or adults), as opposed to react to their behaviour.
  • Grow a client’s capacity for personal wellbeing, resilience and whole-of-life outcomes (including their ability to respond rather than react to life demands).

This workshops introduces the scientific method of intentional practice and the What-What-How growth action planning process.

What-What-How Applications

The What-What-How® is the centralised embedding tool or the mnemonic of IMPACT and the work of LBI Foundation. It represented by three questions:

  • What’s Happening?
  • What’s Important (Intent)?
  • How can we act?

In this Introductory Workshop, participants will learn how to apply the What-What-How as a:

  • Self-regulation, resilience and decision making tool
  • Wellbeing strategy (including the deeper components of mindfulness, value activation and goal-setting and action planning)
  • Method to ‘respond rather than react’
  • Model of intentional practice (to support and grow clients)
  • Growth Action Planning Tool

Deeper Content

Trainees will also develop core knowledge and skills in:

  • The deeper positive psychology skills of the What-What-How, including (1) mindfulness, (2) value activation and (3) goal setting and action planning.
  • Brain development and functioning (including the impact of trauma and stress on a child’s development).
  • Frontal lobe activation as a catalyst to support client growth and learning outcomes.
  • What is intentional practice and different types of intent that can be brought to supporting adult roles.
  • Methods to apply brief What-What-How reflections and develop intentional plans for client support and growth.
  • The core ‘under the surface’ needs that drive and inform client actions, behaviours and growth.
  • Methods to uplift ‘growth intent’ within their support to others, including the ability to identify building blocks of growth for their clients optimal development.
  • The client activating processes of curiosity, validation and coaching.
  • How to work with others in a client’s relationship web or care team around a ‘shared intent’.

Who is the Workshop For?

Caregivers, teachers, case workers, managers, supervisors, community service workers, practitioners and professionals who would like to learn the foundational knowledge and skill elements to employ intentional trauma-informed communication and strategies to activate growth and learning outcomes for the people they support.


All participants will receive a colour 64 page workbook and posters of the What-What-How® and Activation Cycle for individual use.

Scientific Underpinnings

The content of this workshop integrates three key scientific disciplines:

  • Positive Psychology – including the science of wellbeing, resilience, strength-based practice and self-determination theory.
  • Trauma-Informed Practice – including brain development (neuro-sequential approaches), attachment and trauma, and post-traumatic growth.
  • Implementation Science – including the best-practice translation of science across complex systems, as supported through co-design and the empowerment of local wisdom and strengths.

The workshop content has been mapped against the Australian Childhood Foundation’s Strategies for Managing Abuse Related Trauma (SMART) Training Package – see trauma-informed practice competencies and positioning statement.

Accreditation Pathway

Following the workshop, all trainees who complete this Workshop are invited to complete an online reflective exercise and receive a certificate (through This completes Stage 1 IMPACT Accreditation (see here). This accreditation is registered on their personalised online learning record, which the trainee can review and print at any time. Additional modules or workshops can also be added to this record.


This workshop has been delivered to over 700 people, both face-to-face and through Zoom webinar.

To participate in this workshop, you can:

  • Attend a Public Workshop – Click here for upcoming events.
  • Organise a IMPACT Workshop for Your Site, Team, School or Community (face-to-face or webinar) – For further information, please email:

Further Information

For further information on this workshop, including how it can add value to your community or supporting adult context (or be integrated within a broader community development strategy, please contact


“Feedback from the training from people I have spoken to has been great.  Overwhelmingly people obtained a high level of value out of the training and were easily able to recite 3-4 key concepts.  Personally, the training resonated with me, I felt the concepts were affirming of my practice approach and what I have attempted to support workers to deliver over many years. The concepts are clear, easy to understand and to draw upon when working directly with young people.  The content is highly relevant to our client group and I have a strong sense that our people will be putting the training into practice into the future. I am now very motivated to ensure we embed the Respond Rather Than React, IMPACT package into our supervision, PDP and practice development for all staff.  I am keen to achieve some traction with this and ensure it is well embedded into the way we work with young people” (Operations Leader, Community Service Agency).

“Team members have responded well to RRTR training, immediately applying the concepts to daily interactions with the children and young people. The training content provided seamless connection points and an additional layer to strengthen existing practices. Respond rather than react concepts are a must have when planning to embed Intentional practices throughout program systems and daily work practices. RRTR training has given staff real life skills to drive a transformation process to become Intentional Practitioners in order to support and provide opportunities for client growth. “What, What How” – three little words, yet with the knowledge and skills provided in this training have grounding and frontal lobe activation benefits for both supporting adult and young person. Simple technique that can easily be applied in all situations from every day communication to complex planning and problem solving” (Manager, Therapeutic Strength Based Care, Residential Care).